Terms of Service & License Agreement

Welcome to SiteAlytic.

These Terms of Service & License Agreement ("Terms") constitute a legally binding agreement between YSP LOGISTIK 2000 EOOD, a company incorporated under the laws of the Republic of Bulgaria, Registration No. 207700929, VAT No. BG207700929 ("SiteAlytic", "Company", "we", "our", or "us"), and any individual or legal entity ("Customer", "User", "you", or "your") accessing or using the SiteAlytic platform.

SiteAlytic is operated through:

• https://sitealytic.com
• https://app.sitealytic.com

By creating an account, accessing the Platform, purchasing a subscription, or otherwise using any part of the Service, you acknowledge that you have read, understood and agree to be legally bound by these Terms.

If you do not agree with these Terms, you must not access or use the Services.

SiteAlytic is a cloud-based Software-as-a-Service (SaaS) platform designed to assist construction companies and related businesses with digital project management, operational planning, team collaboration, documentation, reporting and business workflows.

The Services may include, without limitation:

• Project Management
• Task Management
• Construction Site Management
• Materials Management
• Equipment Management
• Workforce Management
• Document Management
• Photo Management
• Reports & Analytics
• Notifications
• Dashboards
• Artificial Intelligence powered features
• Mobile Applications
• API services
• Additional modules released in the future

The Company may expand, improve, modify or discontinue individual features without affecting the validity of these Terms.

To use SiteAlytic you represent and warrant that:

• you are at least eighteen (18) years old or have the legal capacity required under the laws applicable in your jurisdiction;
• you are legally permitted to enter into binding contracts;
• all registration information you provide is complete, accurate and current;
• you will keep your information updated;
• your use of the Services does not violate any applicable law or regulation.

If you create an account on behalf of a company, organization or other legal entity, you represent and warrant that you have the authority to legally bind that entity to these Terms.

In such cases, references to "you" shall refer to both the individual accepting these Terms and the legal entity represented.

For the purposes of these Terms:

• Account means a registered user profile created to access the Services.
• Administrator means the individual designated by a Customer to manage the organization's subscription, users and permissions.
• Customer means the individual or legal entity purchasing or using the Services.
• Customer Data means all information, files, documents, photographs, comments, records and other content uploaded, created or stored within the Platform by the Customer or its users.
• Platform means the SiteAlytic software, websites, applications, APIs and related infrastructure.
• Services means all products, software, applications and functionalities provided by SiteAlytic.
• Subscription means a paid or trial plan granting access to the Services.
• Third-Party Services means external services integrated into or used by SiteAlytic, including but not limited to payment providers, cloud infrastructure, analytics providers and communication services.
• User means any person authorized by a Customer to access the Platform.

Access to certain Services requires the creation of an Account.

When registering, you agree to:

• provide accurate and truthful information;
• maintain accurate contact information;
• maintain the confidentiality of your login credentials;
• use a strong password;
• immediately notify us of any unauthorized access or suspected security incident.

You are solely responsible for all activities occurring under your Account, regardless of whether such activities were authorized by you.

SiteAlytic shall not be liable for any loss resulting from unauthorized access caused by your failure to protect your credentials.

We reserve the right to refuse registration, suspend an Account or terminate access where we reasonably believe that:

• false information has been provided;
• the Platform is being abused;
• applicable laws are being violated;
• the security of the Platform is threatened;
• fraudulent activity has occurred.

Subject to your compliance with these Terms and payment of all applicable fees, SiteAlytic grants you a limited, non-exclusive, non-transferable, non-sublicensable and revocable license to access and use the Services solely for your internal business purposes.

This license does not transfer ownership of the Platform or any intellectual property rights.

Except where expressly permitted by applicable law, you may not:

• copy the Platform;
• modify the Platform;
• create derivative works;
• reverse engineer;
• decompile;
• disassemble;
• attempt to discover the source code;
• sublicense;
• lease;
• rent;
• sell;
• redistribute;
• commercially exploit any portion of the Platform without our prior written consent.

Any rights not expressly granted under these Terms are reserved by SiteAlytic.

You agree to use SiteAlytic responsibly and in accordance with applicable laws.

You shall not:

• attempt unauthorized access to any account, system or network;
• interfere with the operation or security of the Platform;
• upload viruses, malware, ransomware or other harmful code;
• perform denial-of-service attacks;
• scrape, crawl or harvest data without authorization;
• circumvent technical limitations or security mechanisms;
• impersonate another person or organization;
• upload illegal, infringing, defamatory or fraudulent content;
• use the Services to violate intellectual property rights;
• use the Platform to distribute spam or malicious communications;
• misuse AI features to generate unlawful, deceptive or harmful content;
• use automated tools that unreasonably burden the Platform without our written authorization.

SiteAlytic reserves the right to investigate suspected violations and to suspend or terminate access where necessary to protect the Platform, its users or third parties.

Access to certain features of the Services requires an active paid Subscription.

SiteAlytic may offer different Subscription plans, including plans identified as Basic, Pro, Enterprise, or by other names introduced from time to time. The current features, usage limits, billing intervals and prices applicable to each Subscription plan are displayed on the SiteAlytic website or during the checkout process.

Subscription plans may differ by factors including, without limitation:

• the number of authorized Users;
• the number of active or archived projects;
• data or file storage limits;
• access to specific features or modules;
• support levels;
• usage allowances;
• administrative controls;
• reporting, analytics or automation capabilities;
• other limits or entitlements displayed at the time of purchase.

The Customer is responsible for selecting a Subscription plan appropriate for its intended use.

Certain features or limits may be offered as optional add-ons, custom commercial arrangements or Enterprise services subject to separate written terms, order forms or quotations.

SiteAlytic may introduce, rename, modify or discontinue Subscription plans. Any material change affecting an already prepaid Subscription period will not reduce the Customer's paid entitlement during that period unless:

• the change is necessary for security, legal or regulatory compliance;
• a feature is discontinued because of circumstances outside SiteAlytic's reasonable control;
• the parties agree otherwise in writing; or
• applicable law permits the change.

Unless expressly agreed otherwise, unused allowances, storage, project limits or other Subscription entitlements do not roll over into a subsequent billing period.

SiteAlytic may offer a free trial, discounted introductory period, pilot account, promotional access or other limited access arrangement.

The availability, duration and scope of any trial or promotional access will be displayed during registration, checkout or in a separate written offer.

Unless expressly stated otherwise:

• a free trial may be available only to new Customers;
• each Customer or affiliated organization may be limited to one free trial;
• SiteAlytic may determine eligibility for a trial at its reasonable discretion;
• trial features and usage limits may differ from those of a paid Subscription;
• trial access may be modified or withdrawn where fraud, abuse or duplicate registration is reasonably suspected;
• Customer Data entered during a trial may become inaccessible after the trial expires if no paid Subscription is activated.

Where payment details are required to begin a trial, the Customer authorizes SiteAlytic and Stripe to store the relevant payment method securely and to charge it when the trial converts into a paid Subscription, provided that the renewal price and billing interval were disclosed before activation.

Unless the Customer cancels before the end of an automatically converting trial, the selected paid Subscription will begin immediately after the trial period and the applicable Subscription fee will be charged.

SiteAlytic may send trial-expiration or renewal reminders, but the Customer remains responsible for monitoring the trial end date and cancelling before conversion where the Customer does not wish to continue.

Trial and promotional access is provided on an “as available” basis and may be excluded from service commitments, credits, custom support obligations or other benefits reserved for paid Subscribers.

All online Subscription payments for SiteAlytic are processed through Stripe.

By purchasing a Subscription, the Customer authorizes SiteAlytic and Stripe to charge the payment method selected during checkout for:

• Subscription fees;
• recurring renewal charges;
• applicable taxes;
• approved add-ons;
• usage-based charges, where expressly disclosed;
• other amounts validly incurred under the Customer's Subscription.

SiteAlytic does not directly store complete payment card numbers or card security codes. Payment information is collected and processed by Stripe in accordance with Stripe's own contractual terms and privacy practices.

Stripe acts as an independent payment services provider. SiteAlytic is not responsible for:

• Stripe service interruptions;
• payment network failures;
• bank authorization decisions;
• card issuer declines;
• currency conversion charges imposed by a bank;
• payment method restrictions;
• delays caused by financial institutions;
• Stripe account or transaction reviews required by law or payment network rules.

The Customer's use of Stripe may be subject to additional terms imposed by Stripe, the Customer's bank, card issuer or other payment method provider.

Stripe's current legal framework expressly covers recurring subscription services and recurring payment authorizations.

The Customer must provide and maintain valid, complete and accurate billing and payment information.

By submitting a payment method, the Customer represents and warrants that:

• the Customer is authorized to use that payment method;
• the billing information provided is accurate;
• SiteAlytic may submit recurring charges in accordance with the selected billing cycle;
• Stripe may retain payment credentials through tokenization or equivalent secure methods;
• the payment method may be charged without obtaining separate authorization for each recurring renewal, to the extent permitted by applicable law.

The Customer must promptly update expired, replaced or otherwise invalid payment information.

Changing a payment method does not cancel an active Subscription or remove the Customer's responsibility for amounts already due.

Where the Customer's organization has an Account Administrator or billing contact, SiteAlytic may rely on instructions and payment authorizations submitted through that Account.

Subscription fees are charged according to the billing cycle selected by the Customer, which may include:

• monthly billing;
• annual billing;
• another billing period expressly offered by SiteAlytic.

The currency applicable to the Subscription will be shown before purchase. Unless a separate written agreement states otherwise, payments shall be made in the currency displayed during checkout.

The Customer's bank or payment provider may apply:

• foreign exchange rates;
• international transaction charges;
• card processing charges;
• bank fees;
• other charges not controlled by SiteAlytic.

SiteAlytic is not responsible for such third-party fees.

Annual Subscriptions may be offered at a lower effective monthly rate than monthly Subscriptions. Any discount applies only while the relevant annual Subscription remains active and does not create a right to a partial refund if the Customer cancels before the end of the prepaid annual period.

Fees are payable in advance unless a separate written Enterprise agreement or invoice expressly provides otherwise.

The billing date is normally based on the date the paid Subscription begins. Stripe or SiteAlytic may adjust a billing date where reasonably necessary due to:

• a plan change;
• a trial conversion;
• an unsuccessful payment;
• a billing-cycle change;
• a prorated charge;
• technical processing requirements.

Subscription fees may be subject to value-added tax, sales tax, goods and services tax, use tax, withholding tax or similar governmental charges, depending on:

• the Customer's billing location;
• the Customer's tax status;
• the applicable place-of-supply rules;
• the validity of any tax registration number supplied;
• applicable national, state, provincial or local laws.

The checkout page or invoice will indicate the tax treatment applied to the transaction.

Where prices are expressly stated to include applicable tax, no additional tax will be added except where required because of information supplied by the Customer or a change in applicable law.

Where prices are expressly stated to exclude tax, applicable tax may be added at checkout or included on the invoice.

The Customer is responsible for providing accurate:

• legal name;
• billing address;
• country or jurisdiction;
• company registration details;
• VAT, GST or other tax identification number;
• tax exemption information.

SiteAlytic may use Stripe or another qualified provider to calculate, collect, report or validate applicable taxes.

If the Customer provides incorrect, incomplete or misleading tax information, the Customer remains responsible for resulting taxes, interest, penalties or reasonable administrative costs to the extent permitted by law.

Except where required by law, the Customer may not deduct or withhold taxes from payments due to SiteAlytic. If withholding is legally required, the Customer shall provide official documentation confirming the withholding.

Unless cancelled before the applicable renewal date, paid Subscriptions automatically renew for successive periods equal to the selected billing cycle.

For example:

• a monthly Subscription renews monthly;
• an annual Subscription renews annually.

By purchasing an automatically renewing Subscription, the Customer authorizes SiteAlytic and Stripe to charge the current renewal fee and applicable taxes to the saved payment method at the beginning of each renewal period.

The renewal price will be:

• the price stated when the Subscription began;
• a subsequently notified updated price; or
• a price agreed in a separate written commercial agreement.

The Customer is responsible for cancelling before the renewal charge is processed where the Customer does not wish to renew.

Cancellation after a renewal payment has been successfully processed normally takes effect at the end of the newly paid billing period and does not automatically create a right to a refund.

Nothing in this section limits any mandatory cancellation, renewal-notice or consumer rights that cannot lawfully be excluded in the Customer's jurisdiction.

The Customer may be permitted to upgrade, downgrade or otherwise change its Subscription through the Account settings.

15.1 Upgrades

An upgrade may take effect immediately.

SiteAlytic may charge:

• the difference between the existing and upgraded plan;
• a prorated amount for the remaining billing period;
• the full upgraded price beginning on the next renewal date;
• as displayed before the change is confirmed.

Upgraded features and limits become available after the change and any required payment are successfully processed.

15.2 Downgrades

A downgrade will normally take effect at the end of the current paid billing period unless the Platform expressly states otherwise.

A downgrade may result in:

• lower User limits;
• lower project limits;
• lower storage capacity;
• loss of access to certain features;
• restrictions on creating new records;
• read-only access to data exceeding the new plan limits;
• the need to remove or export data before the downgrade becomes effective.

The Customer is responsible for reviewing and managing its Customer Data before a downgrade.

SiteAlytic will not be liable for loss of functionality resulting from a plan change requested or confirmed by the Customer.

15.3 Exceeding Plan Limits

Where the Customer exceeds applicable Subscription limits, SiteAlytic may:

• notify the Customer;
• temporarily restrict the creation of additional records or uploads;
• require an upgrade;
• charge an agreed overage fee where such fee was disclosed;
• suspend the affected feature until usage is brought within the applicable limit.

SiteAlytic will not intentionally delete Customer Data solely because a Subscription limit is temporarily exceeded without providing reasonable notice, except where immediate action is necessary for security, legal compliance or prevention of abuse.

If a payment is declined, reversed, disputed, charged back or otherwise unsuccessful, SiteAlytic or Stripe may retry the payment method in accordance with applicable payment rules.

The Customer authorizes reasonable payment retries using the payment method stored in Stripe.

Where payment remains overdue, SiteAlytic may:

• notify the Customer or Account Administrator;
• limit access to paid features;
• place the Account into restricted or read-only mode;
• suspend the Subscription;
• prevent new uploads or records;
• terminate the Subscription after reasonable notice;
• recover amounts lawfully due.

Suspension does not waive the Customer's obligation to pay fees already incurred.

The Customer must not initiate an unjustified chargeback instead of contacting SiteAlytic regarding a billing concern. SiteAlytic reserves the right to provide Stripe, banks and payment networks with relevant Account, transaction and communication records when responding to a payment dispute.

Where a chargeback or payment dispute is resolved in SiteAlytic's favor, the Customer may be required to pay the disputed amount and any reasonable chargeback or recovery costs permitted by law.

The Customer may cancel automatic renewal through the available Account or billing settings.

The Customer may also request assistance by contacting:

support.sitealytic@gmail.com

A cancellation is effective only when:

• it is successfully confirmed through the Platform;
• SiteAlytic sends written confirmation; or
• another verifiable cancellation method accepted by SiteAlytic has been completed.

Merely:

• ceasing to use the Services;
• deleting the application;
• removing Users;
• failing to update a payment method;
• allowing a payment to fail;
• does not constitute cancellation.

Unless mandatory law requires otherwise:

• cancellation stops future renewals;
• the Subscription remains active until the end of the current paid billing period;
• no prorated refund is issued for unused time;
• the Customer remains responsible for charges incurred before cancellation.

Cancellation of a Subscription does not necessarily delete the Account or Customer Data. Account and data deletion are governed by the Account Deletion Policy, Privacy Policy and applicable data-retention obligations.

Except where expressly stated in writing or required by applicable law, Subscription fees are non-refundable.

This includes, without limitation:

• partially used monthly periods;
• unused portions of annual Subscriptions;
• failure to use the Services;
• cancellation after a renewal charge;
• failure to cancel before the renewal date;
• reduced usage;
• removal of individual Users;
• a Customer-requested downgrade;
• suspension resulting from a breach of these Terms.

SiteAlytic may issue a refund or service credit at its sole discretion. Granting a refund or credit in one case does not create an obligation to grant the same remedy in another case.

Where SiteAlytic terminates a prepaid Subscription without cause and not because of:

• the Customer's breach;
• unlawful activity;
• non-payment;
• security risk;
• abuse of the Platform;

SiteAlytic may provide a prorated refund for the unused portion of the prepaid Subscription, unless an equivalent continuation or replacement service is offered.

Nothing in these Terms excludes a refund, price reduction, contract termination or other remedy that is mandatory under applicable consumer law and cannot legally be waived.

SiteAlytic is primarily intended for business and professional use.

Where a person purchases the Services wholly or mainly for purposes outside that person's trade, business, craft or profession, that person may qualify as a “consumer” under applicable law.

If mandatory consumer law applies, the consumer may have rights that cannot be limited by these Terms, including rights relating to:

• pre-contract information;
• withdrawal or cancellation;
• conformity of digital services;
• refunds or price reductions;
• unfair contract terms;
• automatic renewal notices;
• dispute resolution.

For eligible distance contracts in the European Union or European Economic Area, a consumer may generally have a statutory fourteen-day withdrawal period, subject to applicable exceptions and rules regarding services that begin during that period.

Where a consumer expressly requests that access to the Services begin before the withdrawal period expires, the consumer acknowledges that applicable law may permit SiteAlytic to:

• begin providing the Services immediately;
• charge a proportionate amount for Services supplied before withdrawal; or
• treat the withdrawal right as lost after full performance, where all legally required consents and acknowledgements have been obtained.

Nothing in these Terms is intended to exclude or restrict mandatory consumer rights.

SiteAlytic may change Subscription prices, plan limits or commercial terms from time to time.

Price changes will not normally affect a current prepaid billing period.

Unless a separate written agreement provides otherwise, a new price may take effect on the Customer's next renewal date after reasonable prior notice.

Notice may be provided through:

• email;
• the Platform;
• Account notifications;
• the billing interface;
• another reasonable electronic method.

If the Customer does not accept a future price change, the Customer may cancel the Subscription before the new price takes effect.

Continued use of the paid Services after the new price takes effect constitutes acceptance of the updated price, subject to mandatory applicable law.

Price changes may take effect immediately where:

• the Customer voluntarily changes plans;
• the Customer purchases an add-on;
• usage exceeds an agreed allowance;
• a promotional discount expires;
• taxes or legally imposed charges change;
• the parties agree otherwise in writing.

SiteAlytic or Stripe may issue invoices, receipts, credit notes and other billing records electronically.

The Customer agrees to receive billing documents through:

• email;
• the Account;
• Stripe-hosted billing pages;
• another electronic delivery method.

The Customer is responsible for reviewing invoices and promptly notifying SiteAlytic of any genuine billing error.

Unless a longer period is required by applicable law, billing concerns should be reported within thirty (30) days after the relevant charge or invoice so that they can be investigated efficiently.

Failure to report an issue within that period does not waive rights that cannot legally be waived.

SiteAlytic may retain invoices, payment records and tax documentation for the periods required by accounting, tax, anti-fraud and other applicable legal obligations, even after the Subscription or Account has been terminated.

As between SiteAlytic and the Customer, the Customer retains all rights, title and interest in and to Customer Data.

SiteAlytic does not acquire ownership of Customer Data merely because such data is uploaded, created, transmitted, processed or stored through the Services.

The Customer grants SiteAlytic and its authorized service providers a limited, non-exclusive, worldwide right to host, reproduce, transmit, process, organize, display, back up and otherwise use Customer Data solely to the extent reasonably necessary to:

• provide and operate the Services;
• maintain the Customer's Account and organization workspace;
• enable authorized Users to access and use the Platform;
• process transactions and provide billing support;
• provide technical and customer support;
• prevent fraud, abuse and security incidents;
• comply with applicable law and lawful governmental requests;
• enforce these Terms;
• improve the reliability and performance of the Services, subject to the Privacy Policy and applicable law.

This limited right continues only for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, enforce agreements or maintain lawful backups.

The Customer is responsible for ensuring that it has all rights, permissions, licenses and lawful grounds necessary to upload and process Customer Data through SiteAlytic.

The Customer is solely responsible for:

• the accuracy, quality and legality of Customer Data;
• the means by which Customer Data is obtained;
• obtaining any required permissions from employees, contractors, clients, suppliers, subcontractors or other individuals;
• complying with employment, privacy, confidentiality and data-protection laws;
• deciding which Users may access Customer Data;
• configuring roles, permissions and organizational access;
• reviewing Customer Data before relying on it;
• maintaining any records required outside the Platform by applicable law or professional standards.

The Customer must not upload or process Customer Data where doing so would violate:

• applicable law;
• contractual obligations;
• third-party intellectual property rights;
• confidentiality obligations;
• privacy or data-protection rights;
• court orders or regulatory restrictions.

SiteAlytic is not responsible for the legality, completeness, accuracy or appropriateness of Customer Data supplied by the Customer or its Users.

A Customer organization may appoint one or more Administrators to manage its Account, Users, roles, permissions, projects, billing settings and other organizational functions.

Administrators may be able to:

• invite or remove Users;
• assign or modify roles and access rights;
• access organization-level Customer Data;
• manage projects and records;
• change Subscription settings;
• view billing information;
• initiate data exports;
• request Account or organization deletion;
• take other actions made available through the Platform.

The Customer is responsible for selecting trustworthy Administrators and for ensuring that each Administrator is properly authorized.

SiteAlytic may rely on instructions submitted by an Administrator without independently verifying internal authorization, unless SiteAlytic has actual knowledge that the instruction is unauthorized or unlawful.

Where an individual User accesses SiteAlytic through an organization Account:

• the organization controls the workspace;
• the organization may access, manage, export or delete data associated with that workspace;
• the organization may suspend or terminate the User's access;
• the User's access may be subject to internal policies imposed by the organization.

Any dispute between a Customer and its Users regarding roles, employment, access, ownership or internal authority must be resolved between those parties.

SiteAlytic processes personal data in accordance with its Privacy Policy, the applicable Data Processing Agreement and applicable data-protection law.

Depending on the circumstances:

• SiteAlytic may act as a data controller for Account, billing, website, analytics, security and business-administration information;
• the Customer may act as the data controller or equivalent responsible entity for personal data contained in Customer Data;
• SiteAlytic may act as a data processor or service provider when processing Customer Data on the Customer's documented instructions.

The Customer is responsible for determining whether its use of the Services requires:

• privacy notices;
• employee notices;
• consent;
• contractual authorization;
• data-processing terms;
• data-protection impact assessments;
• restrictions on international transfers;
• other legal or organizational safeguards.

SiteAlytic does not provide legal advice regarding the Customer's own data-protection obligations.

Where SiteAlytic processes personal data on behalf of a Customer, such processing may be subject to the SiteAlytic Data Processing Agreement.

Unless expressly agreed in writing, the Services are not designed to serve as a specialized system for storing or processing categories of information subject to heightened regulatory requirements.

The Customer must not use SiteAlytic to store or process:

• payment card numbers or card security codes;
• bank account credentials;
• passwords belonging to external services;
• medical records or protected health information;
• biometric identifiers;
• government security-classified information;
• highly sensitive authentication information;
• information whose processing requires SiteAlytic to enter into a specialized regulatory agreement that has not been executed;
• any other data expressly prohibited by SiteAlytic.

This restriction does not prohibit ordinary business information that may incidentally contain personal data, such as employee names, business contact details, project photographs, attendance records or construction documentation, provided that such processing is lawful and appropriate.

The Customer must apply particular caution before uploading:

• national identification numbers;
• passport or driving-license copies;
• criminal-record information;
• health or disability information;
• trade-union information;
• precise location information;
• financial records;
• information concerning children.

SiteAlytic may remove, restrict or require deletion of information that creates an unreasonable security, legal or regulatory risk.

During an active Subscription, the Customer may access and export Customer Data using the functionality made available through the Platform.

The format, scope and availability of exports may depend on:

• the Subscription plan;
• the relevant data type;
• technical limitations;
• security restrictions;
• the size of the requested export;
• applicable law.

The Customer is responsible for exporting any Customer Data it wishes to retain before the Subscription or Account is terminated.

SiteAlytic may provide a reasonable post-termination period during which certain Customer Data remains available for export, but is not obligated to provide indefinite access unless required by law or agreed in writing.

Where a custom, unusually large or technically complex export requires substantial manual work, SiteAlytic may:

• require identity or authority verification;
• agree a delivery timeframe;
• charge a reasonable professional-services fee disclosed in advance;
• refuse the request where fulfillment would create a material security or legal risk.

Data portability rights applying to personal data remain subject to the Privacy Policy and mandatory law.

SiteAlytic and its infrastructure providers may create backups, redundant copies, logs or recovery snapshots as part of ordinary service operation, business continuity and security procedures.

Backups are intended to support the overall reliability of the Services and are not a substitute for the Customer's own record-retention and backup procedures.

Unless expressly agreed in a separate written service-level agreement, SiteAlytic does not guarantee that:

• every individual record can be restored;
• historical versions will remain available;
• accidentally deleted data can always be recovered;
• backups will be retained for a particular period;
• restoration will be immediate or free of charge.

The Customer should maintain independent copies of documents and records that are legally, financially, operationally or commercially critical.

SiteAlytic will use commercially reasonable efforts to assist with recovery where feasible, but recovery may be limited by technical, security, retention or third-party infrastructure constraints.

Customer Data may be deleted, anonymized, archived or restricted following:

• a Customer deletion request;
• termination of the Subscription;
• termination of the Account;
• expiration of an applicable retention period;
• enforcement of these Terms;
• a legal or regulatory requirement;
• a security incident;
• discontinuation of the Service.

Deletion is subject to:

• the Account Deletion Policy;
• the Privacy Policy;
• the Data Processing Agreement;
• applicable accounting and tax obligations;
• fraud-prevention requirements;
• litigation holds;
• legal claims;
• backup and disaster-recovery cycles;
• other mandatory retention obligations.

Deletion from active systems may not result in immediate deletion from all backup systems. Residual copies may remain for a limited period until backup media are overwritten or securely retired.

SiteAlytic may retain limited records after Account deletion where reasonably necessary to:

• establish or defend legal claims;
• comply with tax and accounting law;
• prevent fraud or repeated abuse;
• document acceptance of these Terms;
• respond to regulatory or lawful governmental requests.

Each party may receive confidential or proprietary information belonging to the other party.

“Confidential Information” means non-public information that is designated as confidential or that a reasonable person would understand to be confidential given its nature and the circumstances of disclosure.

Confidential Information may include:

• Customer Data;
• business plans;
• pricing arrangements;
• technical documentation;
• software architecture;
• security information;
• trade secrets;
• product roadmaps;
• financial information;
• non-public commercial information.

The receiving party shall:

• use Confidential Information only for purposes related to the Services;
• protect it using reasonable care;
• disclose it only to personnel, contractors or service providers who require access and are subject to appropriate confidentiality obligations;
• not disclose it to third parties except as permitted by these Terms or required by law.

Confidential Information does not include information that the receiving party can demonstrate:

• is or becomes publicly available without breach;
• was already lawfully known without confidentiality restriction;
• is lawfully received from a third party without duty of confidentiality;
• is independently developed without use of the disclosing party's Confidential Information.

Where disclosure is required by law, court order or governmental authority, the receiving party may disclose the minimum information legally required and, where legally permitted, provide advance notice to the disclosing party.

SiteAlytic relies on third-party providers to deliver portions of the Services.

These providers may include, without limitation:

• Base44 for application infrastructure, hosting, backend functionality or related platform services;
• Stripe for payment processing, billing, invoicing and payment-method management;
• Brevo for transactional or service-related electronic communications;
• Google Analytics for website and product-usage analytics, where enabled;
• Cloudflare for network security, content delivery, domain protection, performance, file storage or related infrastructure;
• other hosting, monitoring, communication, support, authentication, storage or security providers introduced from time to time.

Google explains that Google Analytics uses cookies to collect information and report website usage statistics on behalf of businesses using the service.

The use of such providers does not transfer ownership of Customer Data to SiteAlytic or to the provider beyond the limited rights necessary to perform the relevant service.

Third-Party Services may be governed by their own:

• terms of service;
• privacy policies;
• data-processing terms;
• technical limitations;
• security procedures;
• availability commitments.

SiteAlytic is not responsible for a third party's independent products, websites, contractual practices or services that the Customer elects to use separately from SiteAlytic.

Where SiteAlytic selects and engages a provider to process Customer Data on its behalf, SiteAlytic will address the provider's role through appropriate contractual or organizational measures as required by applicable law.

SiteAlytic may permit the Customer to connect the Platform with external applications, accounting systems, storage providers, communication tools, APIs or other third-party products.

The Customer authorizes SiteAlytic to exchange information with a connected Third-Party Service to the extent necessary to enable the integration selected by the Customer.

The Customer is responsible for:

• reviewing the third party's terms and privacy practices;
• maintaining the third-party Account;
• configuring integration permissions;
• determining which data may be shared;
• revoking access when the integration is no longer required;
• paying third-party fees;
• ensuring that the integration is lawful and appropriate.

SiteAlytic does not control and is not responsible for:

• changes made by an external provider;
• discontinued APIs;
• external service outages;
• data modified or deleted by an external service;
• third-party security incidents;
• losses caused by incorrect integration settings;
• third-party actions outside SiteAlytic's reasonable control.

SiteAlytic may suspend or discontinue an integration where necessary because of security, technical, contractual, legal or commercial reasons.

SiteAlytic may collect technical, operational and usage information concerning how the websites and Platform are accessed and used.

Such information may include:

• device and browser type;
• IP address;
• operating system;
• approximate location derived from IP address;
• pages and features accessed;
• session duration;
• referral source;
• interaction events;
• error and performance information;
• diagnostic logs;
• cookie and similar technology identifiers.

SiteAlytic may use this information to:

• operate and secure the Services;
• detect errors and abuse;
• understand product usage;
• improve features and usability;
• measure marketing performance;
• prepare aggregated statistics;
• provide customer support.

Where required by applicable law, non-essential analytics technologies will be activated only after the User has provided valid consent through the cookie-management interface.

Users may be able to manage analytics preferences through the SiteAlytic cookie banner or browser settings.

The details of analytics processing are described more fully in the Privacy Policy and the relevant cookie section.

SiteAlytic may generate and use aggregated, statistical or de-identified information derived from the operation and use of the Services, provided that such information does not reasonably identify the Customer, an individual User or a specific data subject.

Such information may be used to:

• analyze platform performance;
• improve products and features;
• understand usage trends;
• develop benchmarks;
• detect security patterns;
• allocate infrastructure;
• produce internal or external statistical reports.

SiteAlytic will not publicly identify a Customer as the source of aggregated information without permission.

Nothing in this section permits SiteAlytic to sell identifiable Customer Data or use it for unrelated advertising in violation of the Privacy Policy or applicable law.

SiteAlytic may offer features that use artificial intelligence, machine learning, statistical models, automation or similar technologies.

Such features may assist with:

• summaries;
• classifications;
• recommendations;
• reports;
• risk indicators;
• search;
• document analysis;
• workflow suggestions;
• data extraction;
• forecasting;
• other operational tasks.

AI-generated or automated outputs may be:

• incomplete;
• inaccurate;
• outdated;
• misleading;
• unsuitable for a particular project or jurisdiction.

The Customer must independently review and verify any output before relying on it.

AI features do not constitute:

• legal advice;
• accounting advice;
• tax advice;
• engineering advice;
• architectural advice;
• health and safety certification;
• regulatory approval;
• professional construction supervision;
• a substitute for qualified professional judgment.

The Customer remains solely responsible for decisions, actions, submissions, calculations, notices, schedules, budgets, safety measures and other outcomes based on AI-assisted content.

SiteAlytic does not warrant that an AI output will be accurate, unique, complete, non-infringing or appropriate for a particular purpose.

Where a Customer actively submits Customer Data to an AI-assisted feature, SiteAlytic may process the submitted information to generate the requested output.

The scope of such processing will depend on the relevant feature and may involve an external AI or infrastructure provider acting on behalf of SiteAlytic.

SiteAlytic will not use identifiable Customer Data to train general-purpose third-party AI models unless:

• this is clearly disclosed;
• the Customer has expressly agreed where required;
• such use is otherwise lawful under the applicable contractual and privacy framework.

The Customer must not submit information to an AI feature where the Customer lacks authority to do so or where such submission would violate:

• confidentiality obligations;
• privacy law;
• intellectual property rights;
• professional duties;
• contractual restrictions;
• regulatory requirements.

SiteAlytic may impose additional rules or technical restrictions for individual AI features.

SiteAlytic implements reasonable administrative, organizational and technical measures designed to protect the confidentiality, integrity and availability of the Services and personal data.

Such measures may include, where appropriate:

• encrypted network communication;
• role-based access controls;
• authentication mechanisms;
• access logging;
• infrastructure monitoring;
• vulnerability management;
• backups and recovery procedures;
• provider security controls;
• incident-response procedures;
• personnel and contractor confidentiality obligations.

No internet-based, cloud-based or electronic system can be guaranteed to be completely secure.

SiteAlytic does not warrant that:

• unauthorized access will never occur;
• all malicious activity can be prevented;
• data transmission is risk-free;
• third-party infrastructure will never experience a security incident;
• the Service is immune from every vulnerability.

The Customer is responsible for implementing reasonable security measures within its own organization, including:

• protecting credentials;
• removing access for departed personnel;
• reviewing permissions;
• using secure devices and networks;
• maintaining endpoint security;
• training Users;
• promptly reporting suspected incidents.

If SiteAlytic becomes aware of a confirmed security incident affecting Customer Data and for which notification is required under applicable law or an applicable Data Processing Agreement, SiteAlytic will notify the affected Customer without undue delay.

The notification may include, where reasonably available:

• the nature of the incident;
• the categories of data involved;
• the likely consequences;
• actions taken or proposed;
• recommended Customer actions;
• a contact point for further information.

SiteAlytic may provide information in stages where a complete investigation is not yet possible.

Notification of an incident does not constitute an admission of fault, liability or breach of these Terms.

The Customer must promptly notify SiteAlytic at support.sitealytic@gmail.com if it suspects:

• unauthorized Account access;
• compromised credentials;
• improper data disclosure;
• malware affecting the Platform;
• misuse of an integration;
• any other event that could affect the security of the Services.

SiteAlytic will use commercially reasonable efforts to make the Services available.

However, the Services may be unavailable, delayed, degraded or interrupted because of:

• scheduled maintenance;
• emergency maintenance;
• updates or deployments;
• internet or telecommunications failures;
• cloud infrastructure outages;
• third-party provider failures;
• cyberattacks;
• denial-of-service events;
• power failures;
• software defects;
• governmental action;
• force majeure events;
• other circumstances outside SiteAlytic's reasonable control.

Unless SiteAlytic enters into a separate written Service Level Agreement, no guaranteed uptime, availability percentage, response time or service credit applies.

Temporary interruption does not automatically entitle the Customer to a refund, credit or damages.

SiteAlytic may perform maintenance, updates, security patches, infrastructure changes and feature deployments.

Where reasonably practicable, SiteAlytic may provide advance notice of planned maintenance expected to materially affect access.

Advance notice may not be possible for:

• urgent security work;
• emergency repairs;
• provider incidents;
• vulnerability mitigation;
• legal or regulatory action.

The Customer agrees that SiteAlytic may automatically update the Platform without requiring separate approval.

Updates may:

• modify the interface;
• improve performance;
• correct errors;
• add functions;
• remove obsolete elements;
• change technical requirements;
• enhance security.

SiteAlytic will seek to avoid materially reducing the core value of an active paid Subscription during a prepaid period, except where a change is reasonably necessary for security, law, provider dependency or technical sustainability.

SiteAlytic may add, modify, replace, limit or discontinue features.

In determining whether to change a feature, SiteAlytic may consider:

• customer demand;
• security;
• reliability;
• legal requirements;
• provider availability;
• technical feasibility;
• product strategy;
• commercial sustainability.

Where a material paid feature is permanently discontinued, SiteAlytic may, depending on the circumstances:

• provide advance notice;
• offer an alternative feature;
• permit continued use for a transition period;
• offer a prorated credit or refund where appropriate;
• take another reasonable remedial measure.

No remedy is required where a change:

• is minor;
• is required by law;
• protects security;
• affects a beta feature;
• affects a free feature;
• results from the Customer's plan or configuration;
• is caused by a third-party service outside SiteAlytic's reasonable control.

SiteAlytic may provide beta, preview, early-access, experimental or evaluation features.

Such features may be identified as:

• beta;
• preview;
• early access;
• experimental;
• test;
• pilot;
• evaluation;
• similar wording.

Beta features may:

• contain errors;
• change without notice;
• have limited support;
• be unavailable intermittently;
• produce incomplete results;
• be discontinued before commercial release;
• be subject to additional terms.

Unless expressly stated otherwise, beta features are provided “as is” and without any service-level commitment.

The Customer should not use beta features for safety-critical, legally mandatory or commercially critical processes without independent verification and suitable fallback procedures.

Feedback concerning beta features may be used by SiteAlytic under Section 45 of these Terms.

SiteAlytic may provide customer support according to the applicable Subscription plan.

Support channels may include:

• email;
• in-platform support;
• help documentation;
• knowledge-base materials;
• automated assistance;
• other channels introduced by SiteAlytic.

Response times are targets only unless guaranteed in a separate written Service Level Agreement.

Support does not include, unless separately agreed:

• legal advice;
• accounting advice;
• custom software development;
• data-entry services;
• extensive migration work;
• third-party system administration;
• on-site training;
• restoration of data deleted by the Customer;
• professional construction consultancy.

SiteAlytic may require sufficient information, logs, screenshots or cooperation from the Customer before investigating a support request.

The Customer shall provide reasonable and timely cooperation necessary for SiteAlytic to deliver support, investigate incidents or perform agreed services.

This may include:

• describing the issue accurately;
• providing relevant screenshots or logs;
• identifying affected Users;
• testing proposed solutions;
• ensuring authorized personnel are available;
• maintaining current contact information;
• following reasonable security instructions.

SiteAlytic is not responsible for delays or inability to resolve an issue caused by:

• incomplete information;
• lack of access;
• Customer-controlled systems;
• unsupported third-party tools;
• refusal to implement a reasonable corrective measure;
• other circumstances controlled by the Customer.

The Customer or its Users may provide SiteAlytic with ideas, recommendations, comments, feature requests, improvement proposals, error reports or other feedback relating to the Services (“Feedback”).

The Customer is not required to provide Feedback.

Where Feedback is provided, the Customer grants SiteAlytic a worldwide, perpetual, irrevocable, transferable, sublicensable, royalty-free and non-exclusive right to use, reproduce, modify, incorporate, commercialize, publish and otherwise exploit the Feedback for any lawful purpose without restriction, attribution or compensation.

The Customer represents that it has the right to provide the Feedback and that SiteAlytic's permitted use of it will not violate any third-party rights or confidentiality obligations.

Feedback does not include Customer Data or Confidential Information merely because it is submitted through a support request. SiteAlytic will continue to handle such information in accordance with these Terms, the Privacy Policy and the applicable Data Processing Agreement.

Providing Feedback does not give the Customer any ownership interest in:

• SiteAlytic;
• future features;
• improvements;
• product designs;
• source code;
• intellectual property developed using or inspired by the Feedback.

The Platform and all intellectual property rights in or relating to the Services are owned by or licensed to YSP LOGISTIK 2000 EOOD.

This includes, without limitation:

• software and source code;
• object code;
• databases and database structures;
• algorithms;
• workflows;
• interfaces;
• dashboards;
• reports and report templates;
• documentation;
• APIs;
• visual designs;
• graphics;
• icons;
• logos;
• trademarks;
• service marks;
• trade names;
• domain names;
• product names;
• text and website content;
• product architecture;
• updates, modifications and derivative works;
• aggregated platform know-how that does not identify Customers or individuals.

Except for the limited license expressly granted under these Terms, no rights are transferred to the Customer.

The Customer shall not remove, conceal or alter any copyright, trademark, proprietary or attribution notice displayed within the Services or accompanying documentation.

Nothing in these Terms grants the Customer any right to use SiteAlytic's source code, branding, trademarks or visual identity except as expressly authorized in writing.

The Customer retains ownership of Customer Content and Customer Data.

The Customer represents and warrants that:

• it owns the Customer Content or has obtained all permissions necessary to use it;
• uploading, storing, sharing and processing the Customer Content through SiteAlytic does not violate applicable law;
• the Customer Content does not infringe copyright, trademark, privacy, publicity, confidentiality or other third-party rights;
• the Customer has obtained necessary authorization from employees, contractors, clients, suppliers, subcontractors, property owners and other relevant persons;
• SiteAlytic may lawfully process the Customer Content as required to provide the Services.

SiteAlytic does not routinely review or approve all Customer Content before it is uploaded.

SiteAlytic may restrict, remove, preserve or disclose Customer Content where it reasonably believes that doing so is necessary to:

• comply with applicable law or a lawful order;
• protect the security or integrity of the Services;
• prevent fraud, abuse or harm;
• investigate an alleged infringement;
• enforce these Terms;
• protect the rights of SiteAlytic, Customers, Users or third parties.

Where reasonably practicable and legally permitted, SiteAlytic may notify the Customer before or promptly after taking such action.

SiteAlytic respects intellectual property rights.

A rights holder who reasonably believes that material accessible through the Services infringes its rights may contact SiteAlytic at:

support.sitealytic@gmail.com

A complaint should include:

• identification of the protected work or right;
• identification of the allegedly infringing material;
• sufficient information to locate the material;
• the complainant's name and contact details;
• a statement explaining the basis of the complaint;
• confirmation that the information supplied is accurate;
• evidence that the complainant owns the right or is authorized to act for the rights holder.

SiteAlytic may request additional information before acting.

SiteAlytic may remove or restrict access to disputed material and may suspend repeat infringers or Customers who repeatedly upload unlawful content.

Knowingly submitting a false or misleading complaint may result in liability under applicable law.

The SiteAlytic name, logo and related branding may not be used without prior written permission, except where such use is strictly necessary to truthfully identify the Services used by the Customer.

The Customer may not:

• imply sponsorship, endorsement or partnership without written authorization;
• register a domain name, social-media name or trademark confusingly similar to SiteAlytic;
• use SiteAlytic branding in a misleading, unlawful or defamatory manner;
• modify SiteAlytic logos or brand assets without authorization.

SiteAlytic will not publicly identify the Customer as a customer, use the Customer's logo in marketing materials or publish a case study without the Customer's permission, unless such permission is included in a separately accepted order form, commercial agreement or written consent.

Publicly available and independently verifiable references to a business relationship may be made where lawful, but SiteAlytic will use reasonable care not to disclose Customer Confidential Information.

SiteAlytic is a software platform intended to assist with information organization, communication, planning, documentation, monitoring and business workflows.

SiteAlytic is not:

• a construction contractor;
• an architect;
• an engineer;
• a quantity surveyor;
• a project certifier;
• a building inspector;
• a health and safety consultant;
• a legal adviser;
• an accountant;
• a tax adviser;
• an employment adviser;
• an insurance adviser;
• a regulatory authority.

The Services do not replace professional judgment, statutory inspections, engineering calculations, architectural review, site supervision, safety procedures, legal review, accounting controls or regulatory approvals.

The Customer remains solely responsible for:

• construction methods;
• structural and engineering decisions;
• site safety;
• regulatory compliance;
• permits and approvals;
• employee and contractor management;
• measurements and quantities;
• project budgets;
• schedules;
• procurement decisions;
• contractual notices;
• payment approvals;
• quality control;
• information submitted to authorities or third parties.

Reports, dashboards, calculations, reminders, forecasts and analytics generated by SiteAlytic are based on data available to the Platform and may be incomplete or inaccurate.

The Customer must verify all material information before relying on it for a professional, contractual, financial, safety-related or regulatory decision.

The Customer must determine whether applicable laws, professional standards, contractual obligations or industry rules require particular records to be:

• retained in a prescribed format;
• signed electronically using a qualified or regulated signature;
• stored in a particular jurisdiction;
• submitted through an official governmental platform;
• preserved for a mandatory period;
• maintained in an immutable or certified archive;
• independently verified.

Unless expressly agreed in writing, SiteAlytic does not represent that the Platform satisfies every jurisdiction-specific recordkeeping, evidentiary, payroll, accounting, tax, health and safety, engineering or construction-compliance requirement.

The Customer should maintain separate official records where required by law, contract, insurance arrangements or professional standards.

SiteAlytic warrants that it will provide the paid Services with reasonable skill and care and substantially in accordance with the generally available documentation applicable to the Customer's Subscription.

If the Customer believes that SiteAlytic has materially breached this limited warranty, the Customer must:

• notify SiteAlytic without unreasonable delay;
• provide sufficient information to reproduce or investigate the issue;
• reasonably cooperate with SiteAlytic's investigation.

SiteAlytic's primary obligation will be to use commercially reasonable efforts to:

• correct the non-conformity;
• provide a workaround;
• restore the affected functionality;
• provide an alternative substantially equivalent function.

If SiteAlytic cannot remedy a material and continuing non-conformity within a reasonable period, the Customer may terminate the materially affected paid Service and may be entitled to a prorated refund for the unused prepaid period, subject to applicable law and any separate written agreement.

This limited warranty does not apply where the issue results from:

• misuse of the Services;
• unauthorized modification;
• unsupported systems or devices;
• Customer Data;
• third-party products or integrations;
• failure to follow documentation or reasonable instructions;
• use of beta or free features;
• circumstances outside SiteAlytic's reasonable control.

Except for warranties expressly stated in these Terms and any warranties that cannot lawfully be excluded, the Services are provided on an “as is” and “as available” basis.

To the maximum extent permitted by applicable law, SiteAlytic disclaims all implied or statutory warranties, representations and conditions, including warranties of:

• merchantability;
• satisfactory quality;
• fitness for a particular purpose;
• non-infringement;
• accuracy;
• completeness;
• uninterrupted availability;
• compatibility;
• error-free operation;
• security against every possible threat;
• achievement of a particular commercial result.

SiteAlytic does not warrant that:

• the Services will meet every Customer requirement;
• all features will be available in every jurisdiction;
• every error will be corrected;
• data will never be lost;
• third-party services will remain available;
• integrations will operate indefinitely;
• analytics, forecasts or AI outputs will be accurate;
• the Services will comply automatically with every law applicable to the Customer.

Some jurisdictions do not permit the exclusion of certain warranties. In those jurisdictions, exclusions apply only to the maximum extent legally permitted.

To the maximum extent permitted by applicable law, SiteAlytic shall not be liable for any:

• indirect loss;
• incidental loss;
• special loss;
• exemplary or punitive damages;
• consequential loss;
• loss of profit;
• loss of revenue;
• loss of business opportunity;
• loss of anticipated savings;
• loss of goodwill;
• reputational harm;
• loss of contracts;
• business interruption;
• cost of substitute services;
• loss or corruption of data;
• damage arising from unauthorized Account access;
• damage arising from inaccurate Customer Data;
• damage arising from reliance on automated or AI-generated output.

This exclusion applies regardless of:

• the legal theory asserted;
• whether the claim arises in contract, tort, negligence, statute or otherwise;
• whether SiteAlytic was informed that the loss was possible;
• whether a remedy fails of its essential purpose.

The exclusion does not apply where such liability cannot lawfully be excluded.

To the maximum extent permitted by applicable law, the total aggregate liability of SiteAlytic and its officers, employees, contractors, affiliates and licensors arising out of or relating to:

• the Services;
• these Terms;
• a Subscription;
• Customer Data;
• any related claim;

shall not exceed the total Subscription fees actually paid by the Customer to SiteAlytic during the twelve (12) months immediately preceding the event giving rise to the claim.

If the Customer has used only free or trial Services, SiteAlytic's total aggregate liability shall not exceed EUR 100, or the minimum amount that applicable law requires, whichever is greater.

The liability cap applies collectively to all claims and is not increased by:

• the number of incidents;
• the number of Users;
• the number of legal theories;
• the number of affected projects;
• the number of claims made.

Where a separate written Enterprise agreement or order form specifies a different liability cap, that written agreement will apply to the extent of any conflict.

Nothing in these Terms excludes or limits liability to the extent that such exclusion or limitation is prohibited by applicable law.

Depending on the applicable jurisdiction, this may include liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• intentional misconduct;
• gross negligence where it cannot be limited;
• breach of mandatory confidentiality or data-protection obligations;
• infringement of intellectual property rights;
• failure to pay amounts lawfully due;
• mandatory consumer remedies;
• any other liability that cannot lawfully be excluded or limited.

Where liability cannot be excluded but may lawfully be limited, it will be limited to the maximum extent permitted by law.

The Customer acknowledges that:

• Subscription fees reflect the allocation of risk in these Terms;
• the Services are general business software rather than professional construction, legal or engineering advice;
• SiteAlytic cannot control the Customer's data, personnel, devices, sites, contractors or decisions;
• the Customer can reduce risk through independent backups, internal controls, professional review and appropriate insurance.

The disclaimers, exclusions and liability limitations in these Terms are fundamental elements of the agreement between the parties.

To the extent permitted by applicable law, the Customer shall defend, indemnify and hold harmless SiteAlytic, YSP LOGISTIK 2000 EOOD and their officers, employees, contractors and affiliates from third-party claims, damages, liabilities, penalties, judgments and reasonable legal costs arising from:

• Customer Content;
• the Customer's unlawful use of the Services;
• breach of these Terms;
• infringement of third-party intellectual property rights;
• violation of privacy, confidentiality or data-protection rights;
• failure to obtain necessary permissions for Customer Data;
• the Customer's construction, employment, safety, regulatory or contractual decisions;
• use of the Services in violation of applicable law;
• acts or omissions of the Customer's Users, Administrators, employees or contractors.

The indemnification obligation does not apply to the extent that the claim was caused directly by SiteAlytic's breach of these Terms, intentional misconduct or liability that cannot legally be excluded.

SiteAlytic shall:

• provide reasonable notice of an indemnified claim;
• allow the Customer reasonable control of the defence and settlement;
• provide reasonable cooperation at the Customer's expense.

The Customer may not settle a claim in a manner that:

• admits wrongdoing by SiteAlytic;
• imposes an obligation on SiteAlytic;
• restricts SiteAlytic's business;
• requires payment by SiteAlytic;

without SiteAlytic's prior written consent.

SiteAlytic may suspend or restrict access to all or part of the Services where reasonably necessary because of:

• overdue payment;
• suspected fraud;
• unauthorized access;
• a security threat;
• breach of these Terms;
• unlawful activity;
• excessive or abusive use;
• infringement allegations;
• risk to other Customers or the Platform;
• a lawful governmental or court request;
• use that may expose SiteAlytic to material liability;
• an emergency or force majeure event.

Where reasonably practicable, SiteAlytic will provide notice and an opportunity to remedy the issue before suspension.

Immediate suspension may occur where delay could:

• create a security risk;
• harm another person;
• result in unlawful processing;
• interfere with the Platform;
• expose SiteAlytic to regulatory action;
• permit continued fraud or abuse.

SiteAlytic will seek to limit suspension to the affected Account, User, feature or data where reasonably possible.

Suspension does not cancel amounts already due.

The Customer may terminate these Terms by:

• cancelling the Subscription;
• paying all outstanding amounts;
• discontinuing use of the Services;
• requesting closure of the Account in accordance with the Account Deletion Policy.

Where the Customer has prepaid a Subscription, termination normally becomes effective at the end of the paid billing period unless:

• mandatory law requires earlier termination;
• SiteAlytic agrees otherwise;
• termination is permitted because of an uncured material breach by SiteAlytic.

The Customer's termination does not automatically entitle it to a refund except where expressly provided in these Terms, a separate written agreement or mandatory law.

SiteAlytic may terminate these Terms or a Subscription:

• for a material breach that is not remedied within a reasonable period after notice;
• immediately for fraud, serious abuse, unlawful conduct or material security risk;
• for prolonged non-payment;
• where continued provision would violate applicable law;
• where required by a court, regulator, payment provider or infrastructure provider;
• where SiteAlytic permanently discontinues the Services;
• where the Customer becomes insolvent, enters liquidation or ceases business, to the extent permitted by law.

Where SiteAlytic terminates a prepaid Subscription without Customer fault because the entire paid Service is permanently discontinued, SiteAlytic may provide:

• continued access until the end of the paid period;
• a reasonable replacement service;
• a prorated refund for the unused prepaid period.

Upon termination or expiration:

• the Customer's license to use the affected Services ends;
• Users may lose access to the Platform;
• unpaid amounts become immediately due;
• automatic renewal will cease when cancellation has been properly completed;
• SiteAlytic may restrict the Account to read-only or export mode;
• Customer Data will be handled under the Privacy Policy, Data Processing Agreement and Account Deletion Policy.

Termination does not:

• transfer ownership of intellectual property;
• remove payment obligations already incurred;
• prevent SiteAlytic from retaining records required by law;
• affect rights or remedies accrued before termination;
• require immediate deletion from backup systems.

The Customer is responsible for exporting required Customer Data before access ends.

SiteAlytic may provide a limited post-termination export period but is not required to preserve data indefinitely.

Provisions that by their nature should continue after termination shall survive.

This includes provisions concerning:

• accrued payment obligations;
• intellectual property;
• Customer Data ownership;
• confidentiality;
• Feedback;
• disclaimers;
• liability limitations;
• indemnification;
• dispute resolution;
• governing law;
• record retention;
• interpretation;
• any provision expressly stated to survive.

Neither party shall be liable for delay or failure to perform an obligation, other than an obligation to pay amounts already due, where the delay or failure results from circumstances beyond that party's reasonable control.

Such events may include:

• natural disasters;
• fire;
• flood;
• earthquake;
• epidemic or pandemic;
• war;
• terrorism;
• civil unrest;
• labour dispute;
• governmental action;
• sanctions;
• power failure;
• internet or telecommunications failure;
• major cloud-provider outage;
• cyberattack;
• denial-of-service attack;
• failure of a critical supplier;
• interruption of banking or payment networks;
• changes in law;
• other comparable events.

The affected party shall use reasonable efforts to:

• mitigate the effects;
• resume performance;
• communicate material disruption where practicable.

If a force majeure event materially prevents provision of a paid Service for a prolonged period, either party may terminate the affected Service by written notice. Any refund or credit will be determined according to applicable law and the circumstances of the event.

Each party shall comply with laws applicable to its own activities under these Terms.

The Customer is responsible for laws and requirements relating to:

• its construction activities;
• employment and subcontractor management;
• workplace safety;
• environmental obligations;
• procurement;
• professional licensing;
• tax and accounting;
• records and reporting;
• privacy notices;
• project-specific contractual requirements;
• local use of the Services.

SiteAlytic is responsible for laws directly applicable to SiteAlytic as the provider of the Services.

SiteAlytic does not assume responsibility for determining every law applicable to the Customer's business, projects, employees or jurisdictions.

The Customer shall not access, export, re-export, provide or use the Services in violation of applicable:

• export-control laws;
• trade restrictions;
• economic sanctions;
• embargoes;
• anti-terrorism laws;
• restricted-party rules.

The Customer represents that it is not:

• subject to sanctions that prohibit provision of the Services;
• acting on behalf of a prohibited party;
• located in a jurisdiction where provision of the Services is prohibited by law.

SiteAlytic may refuse, suspend or terminate access where reasonably necessary to comply with applicable sanctions or export-control requirements.

The Customer shall not use the Services in connection with unlawful weapons development, terrorism, human trafficking or other prohibited activities.

The Customer shall not use the Services to offer, authorize, request, conceal or facilitate:

• bribery;
• corruption;
• kickbacks;
• fraudulent payments;
• money laundering;
• unlawful financial activity.

Each party shall comply with anti-bribery and anti-corruption laws applicable to its activities.

SiteAlytic may suspend an Account where credible evidence indicates that the Services are being used to facilitate unlawful financial or corrupt conduct.

These Terms and any non-contractual obligations arising from or relating to them shall be governed by the laws of the Republic of Bulgaria, without regard to conflict-of-law principles that would require application of another jurisdiction's laws.

The United Nations Convention on Contracts for the International Sale of Goods does not apply.

The choice of Bulgarian law does not deprive a consumer of mandatory protections granted by the law of the consumer's habitual residence where those protections cannot legally be waived.

The parties shall first attempt in good faith to resolve any dispute through direct negotiation.

Before initiating formal proceedings, a party should send written notice describing:

• the nature of the dispute;
• relevant facts;
• the requested remedy;
• available supporting information.

Unless mandatory law provides otherwise, the courts of the Republic of Bulgaria shall have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Services.

Where the Customer is a consumer, this jurisdiction clause applies only to the extent permitted by mandatory consumer law. A consumer may retain the right to bring proceedings before the courts of the consumer's habitual residence or another court designated by applicable law.

Nothing prevents either party from seeking urgent interim or injunctive relief from a competent court to protect:

• intellectual property;
• Confidential Information;
• security;
• data;
• access credentials;
• other rights requiring immediate protection.

Before filing a claim, the Customer should contact SiteAlytic at:

support.sitealytic@gmail.com

SiteAlytic and the Customer shall use reasonable efforts to resolve the matter informally for at least thirty (30) days after receipt of a sufficiently detailed dispute notice.

This informal process does not:

• prevent urgent legal relief;
• extend a limitation period where extension is not legally permitted;
• restrict mandatory consumer or regulatory rights;
• require disclosure of legally privileged information.

Unless the parties enter into a separate written agreement, these Terms do not require mandatory private arbitration.

This section does not prevent the parties from voluntarily agreeing to mediation or arbitration after a dispute arises.

No provision in these Terms is intended to waive a right that cannot lawfully be waived through standard terms.

The Customer agrees that SiteAlytic may communicate electronically regarding:

• Account administration;
• security;
• billing;
• payments;
• Subscription changes;
• maintenance;
• legal notices;
• policy updates;
• support;
• service operation.

Communications may be delivered through:

• email;
• the Platform;
• Account notifications;
• the billing portal;
• another reasonable electronic method.

The Customer must maintain a current email address and is responsible for reviewing communications sent to it.

Electronic notices and records may satisfy legal writing requirements to the extent permitted by applicable law.

Marketing communications are managed separately and may be subject to consent or opt-out rights.

Legal notices to SiteAlytic must be sent to:

YSP LOGISTIK 2000 EOOD

Registration No.: 207700929

VAT No.: BG207700929

25 Shipka St.

Plovdiv, Bulgaria

Email: support.sitealytic@gmail.com

SiteAlytic may send notices to:

• the Account owner;
• an Administrator;
• the billing contact;
• the email address associated with the Account;
• the Customer's registered office where known.

A notice is deemed received:

• when displayed in the Platform, if clearly marked as a legal notice;
• when successfully delivered by email without a failure notification;
• on confirmed delivery by courier or registered post;
• as otherwise provided by mandatory law.

The Customer may not assign, transfer, delegate or otherwise dispose of these Terms, an Account or a Subscription without SiteAlytic's prior written consent.

A prohibited assignment is ineffective to the extent permitted by law.

SiteAlytic may assign or transfer these Terms, in whole or in part:

• to an affiliate;
• in connection with a merger;
• as part of a corporate restructuring;
• in connection with a sale of assets, business or the SiteAlytic product;
• to a successor operator of the Services.

Any assignee must assume the relevant contractual obligations.

Where mandatory law requires notice or consent, SiteAlytic will comply with that requirement.

SiteAlytic may use affiliates, contractors and third-party service providers to perform parts of the Services.

Use of subcontractors does not remove SiteAlytic's contractual responsibility for obligations that applicable law or these Terms place directly on SiteAlytic.

Processing of personal data by subprocessors is governed by the applicable Privacy Policy and Data Processing Agreement.

The parties are independent contracting parties.

Nothing in these Terms creates:

• a partnership;
• a joint venture;
• an employment relationship;
• an agency relationship;
• a fiduciary relationship;
• a franchise.

Neither party may bind the other or make commitments on the other party's behalf without express written authority.

Except where expressly stated, these Terms do not create enforceable rights for any person who is not a party to them.

SiteAlytic's licensors, payment providers and infrastructure providers may rely on provisions intended to protect their intellectual property, services or liability where applicable.

If a provision of these Terms is found unlawful, invalid or unenforceable:

• it will be enforced to the maximum extent permitted;
• it will be modified only as much as necessary to make it enforceable;
• the remaining provisions will continue in effect.

If modification is not legally possible, the affected provision will be severed without invalidating the remainder of the Terms.

A failure or delay in exercising a right does not waive that right.

A waiver is effective only if made in writing by an authorized representative of the waiving party.

A waiver relating to one event does not constitute a waiver relating to:

• a later event;
• a continuing breach;
• another contractual right.

These Terms, together with documents expressly incorporated into them, constitute the entire agreement between the parties regarding the general use of the Services.

The incorporated documents may include:

• the Privacy Policy;
• the Data Processing Agreement;
• the Account Deletion Policy;
• an accepted order form;
• an Enterprise agreement;
• product-specific terms;
• an applicable Service Level Agreement.

They replace prior discussions, representations or agreements concerning the same subject matter, except in cases of fraud or where exclusion is not legally permitted.

If documents conflict, the following order of precedence applies unless expressly agreed otherwise:

• a separately signed Enterprise agreement;
• an accepted order form;
• an applicable Data Processing Agreement for personal-data processing issues;
• product-specific terms;
• these Terms;
• general website materials and documentation.

A purchase order issued by the Customer is for administrative convenience only. Additional or conflicting terms in a purchase order do not apply unless SiteAlytic expressly accepts them in writing.

In these Terms:

• headings are for convenience and do not affect interpretation;
• “including” means “including without limitation”;
• singular words include the plural and vice versa where appropriate;
• references to laws include amendments, replacements and subordinate legislation;
• “written” or “in writing” includes electronic communications where legally recognized;
• a reference to a person includes an individual, company and other legal entity.

These Terms shall not be interpreted against a party merely because that party drafted or proposed them.

SiteAlytic may update these Terms to reflect:

• changes to the Services;
• changes to pricing or business models;
• new features;
• security requirements;
• legal or regulatory developments;
• changes involving third-party providers;
• improvements in clarity;
• changes in operational practices.

The revised Terms will include an updated “Last Updated” date.

Where a change is material, SiteAlytic will provide reasonable prior notice through email, the Platform or another appropriate method.

Unless a different date is stated, updated Terms become effective when published or on the date specified in the notice.

If the Customer does not agree to a material change, the Customer may stop using the Services and cancel future renewal before the revised Terms take effect.

Continued use after the effective date constitutes acceptance, subject to mandatory law.

Changes will not retroactively remove rights or remedies that have already accrued.

These Terms are written in English.

SiteAlytic may provide translations for convenience.

Unless mandatory law requires otherwise, the English version controls in the event of inconsistency between the English text and a translation.

Nothing in this section limits a consumer's right to receive mandatory information in a language required by applicable law.

Information provided through:

• the Platform;
• the website;
• documentation;
• support;
• templates;
• reports;
• AI-assisted features;
• educational content;

is general information and does not constitute legal, tax, accounting, employment, engineering, architectural, safety or other regulated professional advice.

The Customer should obtain independent professional advice appropriate to its circumstances and jurisdiction.

SiteAlytic is operated by:

YSP LOGISTIK 2000 EOOD

Registration No.: 207700929

VAT No.: BG207700929

Registered address:

25 Shipka St.

Plovdiv, Bulgaria

Email:

support.sitealytic@gmail.com

Websites:

sitealytic.com

app.sitealytic.com

By creating an Account, selecting an acceptance checkbox, purchasing a Subscription, accessing the Platform or continuing to use the Services after these Terms become effective, the Customer confirms that:

• it has read and understood these Terms;
• it agrees to be legally bound by them;
• the person accepting them has authority to act for the Customer;
• it has reviewed the Privacy Policy and other applicable documents;
• it understands that the Services are intended primarily for business and professional use.

End of Terms of Service & License Agreement